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Refund and Returns Policy

Refund and Returns Policy for Vape Mall Dubai

At Vape Mall Dubai, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below:

1. Eligibility for Returns:

  • You may be eligible for a return within 3 days of receiving your order.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Non-Returnable Items:

  • Some items are not eligible for return, including e-liquids, opened cartridges, and items that are not in their original condition or packaging.

3. Return Process:

  • To initiate a return, please contact our customer service team within 3 days of receiving your order.
  • You may be asked to provide proof of purchase and photographs of the item(s) in question.
  • Once your return is approved, we will provide you with instructions on how to return the item(s).

4. Refunds:

  • Once we receive your returned item vape, we will inspect them and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Please note that shipping costs are non-refundable, and you will be responsible for the return shipping expenses.

5. Exchange:

  • If you receive a defective or damaged item, we may offer an exchange for the same item or a similar product of equal value, subject to availability.

6. Exceptions:

  • Refunds and exchanges are subject to approval and may be denied if the item(s) do not meet the eligibility criteria outlined in this policy.
  • Clearance or sale items are final sale and cannot be returned or exchanged unless defective.

7. Contact Us:

  • If you have any questions or concerns about our refund and returns policy, please contact our customer service team at [email protected].


  • We value your satisfaction and are committed to providing a hassle-free return and refund process. Thank you for choosing Vape Mall Dubai for your vaping needs. We appreciate your business and look forward to serving you again in the future.

Last updated: 6 February 2024

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